Frequently Asked Questions

A collection of frequently asked questions we regularly received from potential and existing clients. We hope you find what you are looking for here, but if you don’t, feel free to shoot us an email and we’ll answer your question, and add it to our informative service explanations listed here.

General Questions

How do I get started with All Critter Sitter?

Service begins with a “get-acquainted” interview in your home. Together we assess your special needs and develop an individualized pet care program. After the initial interview, our servicing can begin. All Critter Sitter will meet all the demands of your pet and home.

Make your reservation on our site and All Critter Sitter will email you over forms to fill out prior to our initial meet and greet. We will go over any questions or concerns you may have during the meeting and the forms will be collected at that time along with two (2) house keys.

Once All Critter Sitter has your forms, codes (alarm, if needed) and keys any future reservations are made through the website link, an invoice is emailed over confirming your reservation and all you have to do is leave a check on the counter to be collected on our initial visit.

Will I always have the same sitter each time I schedule a visit?

Yes and no. When you book services with All Critter Sitter, for your initial consultation meeting we will send a primary and a backup sitter to meet with you.

While we cannot guarantee that the specific sitter will be available whenever you may book future service, we can guarantee each and every one of our talented sitters are insured, bonded and will care for your precious babies like they are one of their own.

Why an In-Home Service for your pet?

Familiar Environment: Your pet remains at home and receives the loving care it has become accustomed to. No barking of other dogs, unfamiliar smells, or cages/runs they are not comfortable in.

Less Risk to your Pet’s Health: Prevents those problems so often associated with kennels and relocating a pet, such as infections and change of diet (including water!), as well as stress.

Worry Free and Convenient: There is no longer any need to transport your pet to a kennel or to impose on friends and family. If your flight is late or there is traffic on the way home, you simply call or text All Critter Sitter and let us know you need an extra visit, we’ll confirm it with you and your pet will be cared for. With our service you can be sure that your pet(s) and home are in professional hands.

Do you have time specific appointments?

No, we do not have time specific appointments. Due to sitters daily routes, scheduling and availability we use a two hour window time frame.

What happens if my pet becomes ill while I'm away?

All Critter Sitter will do its best to ensure your pet has a happy stay. There is always the chance that your pet could need veterinary care. If this happens, we will contact you or your emergency contact, and your own vet wherever practical. If circumstances require immediate action and your vet is not available, we will contact the vet closest to your home that we have a working relationship with.

We have established affiliations with highly qualified vets throughout our area, ensuring that your pet has access to medical treatment 24 hours a day, including the Emergency Care vet at 121/Custer Rd.

Do you require a minimum number of visits per day?

No job is too small! If your pet has a pet door, we require a minimum of one visit per day. If there is not a pet door, we do require a minimum of 2 visits per day for dogs and every other day for cats.

Are your pet sitters insured and bonded?

Yes all of our sitters are insured and bonded through All Critter Sitter Pet Sitting, LLC.

Do you background check your pet sitters?

Yes, we do. All Critter Sitter performs a full background check on all new employees as part of the hiring process.

Do you have any references?

Yes, we can provide you with references if needed.

Have a Different Question?

Email us anytime

Or call — 972-369-4449